FAQ
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, returns and more.
How long does shipping take?
UK shipping takes approximately 2-5 working days after dispatch. Tracking details are provided where available.
Do you offer returns?
Yes. Unopened and unused physical products can be returned within 14 days of delivery.
Can I return digital products?
Digital products, PDFs and online courses are non-refundable once accessed or downloaded.
Are the products cruelty free?
The brand position should state cruelty-free only if confirmed with the supplier/manufacturer.
Can I track my order?
Yes, tracking details should be sent after dispatch if the shipping method includes tracking.
Do the courses come instantly?
Digital downloads and course access should be delivered automatically after successful payment.
What payment methods are available?
The checkout should support approved payment methods only, such as card payments and digital wallets if enabled.