Shipping Policy (Groomiq)

This Shipping Policy outlines how Groomiq processes and delivers orders across the UK and internationally.

1. Processing Time

All orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays.

2. Delivery Time

Estimated delivery times:

• UK Standard Delivery: 2–5 business days
• Express Delivery: 1–2 business days (where available)
• International Delivery: 5–14 business days

Delivery times may vary depending on location and courier delays.

3. Shipping Costs

Shipping charges are calculated at checkout based on:

• Destination
• Order weight
• Delivery speed selected

Free shipping may be offered on promotional orders.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

5. Delivery Issues

If your order is delayed or lost, contact us at support@groomiq.co.uk. We will work with the courier to resolve the issue.

6. Incorrect Address

Groomiq is not responsible for orders shipped to incorrect addresses provided by the customer.